Frequently Asked Questions
What is the largest sized picture that Red Zebra® can receive?
At the moment we have set the system to receive pictures up to 5 mega-pixels.
How can my organisation benefit from this new technology?
Let’s look at a real life scenario: A construction company had its multiple building sites constantly monitored by time lapse, remote controlled cameras. As good as the system was, there was simply no mobility within the application, no possibility of briefly moving the cameras to awkward areas of the site, or to capture the detail of building issues.
It was this scenario that first inspired the RedZebra Mobile® team. But this is just one of many potential applications. Every company could use an extra pair of eyes in the field. RedZebra Mobile® can do just that for you.
If I want to attach a comment to a picture, what do I do?
Provided you have editing rights when you view the picture, you can edit the comment that was received with the picture, in addition to adding further comments. A short dialogue can be attached to the picture between a number of people.
How do I let the person I am sending the picture to know what it is about?
You can attach a short message to the picture. Remember that RedZebra Mobile® identifies and displays your phone number with the picture.
Can you use a VGA camera phone on RedZebra Mobile®?
To the best of our knowledge all VGA phones will work. If you experience any difficulties with you phone, please contact us and we will attempt to resolve this with you.
Can I search for a picture in my folder by title, date, time, location, mobile number?
Not yet, we are working on this feature and expect it to be released soon. All subscribers will be notified of this update once it becomes available.
Is there a limit to the number of gallery pages in a folder?
No, as the folder fills up with pictures RedZebra Mobile® simply adds new pages.
How are the pictures stored and displayed?
The most recent eight pictures received in your folder are displayed on gallery page 1. You can, of course, scroll back to view earlier pictures on other gallery pages.
How many pictures can be displayed on a gallery page?
There are eight thumbnails and one enlarged thumbnail image on each gallery page.
What is a folder?
A folder is where you store your pictures. Depending on your subscription you can have as many folders as you like and organise the folders to suit your own needs. For further details go to FOLDERS.
I need to know if my picture has arrived at my folder on RedZebra Mobile®?
You have shortly have the option of activating the SMS/text messaging confirmation advice option, then every time a picture arrives in your folder a text message is sent back to your phone as well as an e-mail. This service is charged for on a per picture basis and will be available shortly.
How long are my pictures stored?
This depends on the package that you select. With the Premium package, your images can be stored for as long as you choose.
Can you tell where the picture was taken from?
Yes, if the phone sending the picture includes GPS (Global Positioning System), and you subscribe for our Premium GPS service. The position that the picture was taken at is displayed on a map, with the Longitude and Latitude being displayed. In certain territories it may be possible to display the associated street address, postal zone or zip code.
Can anyone delete my pictures?
Only if you give them the rights to do so.
When a picture is sent, can I tell what time it was sent?
Yes, the time and date is displayed when you view the picture on the gallery page.
How do I know who sent the picture?
RedZebra Mobile® identifies the number of the cell/mobile phone that sent the picture and displays it on your gallery page.
Which is the latest version of RedZebra Mobile®?
The current version is Version 2.1. There is no need to update your software as this is done automatically.
Do you think RedZebra Mobile® can help the environment?
We certainly think so. Eliminating travel by viewing remotely directly reduces carbon emissions. One Boston, Mass. building contractor had the site supervisor drive in to Head Office daily, a round trip of 1 hour, to deliver digital pictures from every building site!
How do Folders help me?
In two ways, firstly when you send the picture to the folder from your phone you have already organised where they will be stored. Secondly, once the picture arrives in the designated folder you can move it to a new folder or copy it and place it in a second folder.
How many people can view the pictures in my private folders?
As many as you want to, you enable who can view the pictures.
Can more than one phone send pictures to my private folders?
Yes, provided you have authorized them to do so.
How do I view my pictures?
You access your private folders via any web browser. Go to www.redzebramobile.com, login and view.
Can I register for RedZebra Mobile® from my phone?
You can register by sending an SMS/text message to +447797803213 containing only the word: redzebra from most European countries. Try from other countries – if it does not work please send an email to support@redzebra.info and we will investigate. Successful registration will be acknowledged by an almost instant return SMS/text message advising you of your RedZebra Mobile® username, password and address.
What do I need to use RedZebra Mobile®?
You will need a cell/mobile phone with a camera. Your phone must be MMS enabled by your service provider. Register yourself for free on the site (or from your mobile – see below)……… and off you go.
The pictures from my phone are not big enough. How can I get larger
images from my 'phone onto RedZebra Mobile ?
We can only offer you general advice as there are many manufacturers and models of 'phones. We would suggest that you consult your 'phone's user guide however, there are possibly 2 settings that you may need to adjust in order to get the largest possible images from your phone as follows :
The first setting to check may be your camera settings on the phone.
Typically, you would select the largest size that is available to you.
Some phones indicate this as "Print" quality."
The second setting to check would be the MMS or Multimedia settings on
your 'phone. These settings can usually be found under the "Messages" menu
in your phone. Ensure that the Image Size is set to the highest setting,
usually called "Original". In addition, also ensure that the message
creation mode is set to "Free".
With these settings saved into your phone, the largest images possible from your 'phone should now be able to be sent to your RedZebra Mobile account.
Should you receive any errors in connection with large message sizes, then you may be required to change the Image size value under MMS settings to a lower value. This is due to the fact that certain network operators may limit the filesize of a single image.
Please contact us on support@redzebra.info for your questions that are not answered here. If you have a problem which you think RedZebra Mobile® can solve, no matter how crazy it sounds, let us have it - we enjoy being challenged.
Full contacts viewable at Contact